Warranty Terms & Conditions

Last updated: August 2026

Introduction

Your retailer will have done everything possible to prepare your vehicle to the highest of standards prior to you taking delivery – but nobody can foresee the unexpected which can ruin even the best planned motoring budget. In conjunction with ClearPath Protection your vehicle is protected against major mechanical breakdown.

This warranty has been designed to ensure that in the unlikely event of a breakdown, you will experience minimal inconvenience to yourself. We would suggest that you keep a copy of this document, or your warranty booklet, to hand at all times.

Important

This document forms a contract between the warranty holder and the supplying dealer. ClearPath Protection is appointed as administrator.

Please familiarise yourself fully with the Terms, Conditions, Exclusions and Servicing Requirements of this service contract as failure to do so may invalidate any future claim.

This cover is not a warranty until:

• The Proposal Form has been completed and received by ClearPath Protection (herein called the “Company”).
• The premium has been received by the Company.
• The Proposal Form has been accepted and confirmation issued by the Company of the acceptance of the warranty.
• The retailer and the warranty holder are jointly and severally responsible in ensuring that the full premium is received by the Company.

The term ‘Mechanical Breakdown’ is defined as: the sudden and unforeseen breakage of an item listed within your policy’s cover document, as verified by the Validation Certificate issued by the Company. Failure or breakage, the proximate cause of which is wear and tear, or items which may be considered to have come to the end of their normal life expectancy, are specifically excluded from coverage afforded by this warranty.

Conditions

1. The warranty applies to the motor vehicle described on the Validation Certificate provided it is a vehicle in current use. The warranty applicable to commercial vehicles is subject to the mileage of the vehicle not exceeding 12,000 miles in any 12 month period. The mileage for other than a 12 month warranty shall be calculated on a pro-rata basis.
2. No repairs are to be commenced without the prior authorisation of ClearPath Protection.
3. Dismantling charges will only be reimbursed as part of a valid claim. The vehicle owner must authorise any dismantling and pay such charges should it be established that the failure is not covered by the warranty.
4. The Company reserves the right to examine the vehicle and/or damaged parts prior to any rectification work being undertaken. No claim will be considered where it is established by an Independent Engineer that the faults were caused by a lack of servicing and/or maintenance. Should the Independent Engineer be unable to carry out their assessment for any reason other than their own, the responsibility of arranging a further inspection, and payment for same, will be the responsibility of the vehicle owner.
5. No refund (for whatever reason) of monies paid will be made in respect of this warranty.
6. No liability shall exist or be deemed to exist whatsoever in the event of non-payment of this warranty.
7. The warranty holder is responsible for the first £100 of any claim admitted by the Company unless stipulated elsewhere. If any claim is fraudulent in any respect, all benefits under this warranty will be forfeited.
8. In the event of a claim being admitted, the Company reserves the right to request a contribution from the warranty holder towards the cost of any parts and/or labour in the event of the vehicle being in a better condition than it enjoyed immediately prior to the failure. The Company reserves the right to specify the use of reconditioned or exchange units.
9. The maximum liability for repairs shall not exceed the maximum claim liability as stipulated on the Validation Certificate. This shall also include any Additional Benefits.
10. The Conditions and Exclusions of this warranty cannot be altered or amended by any party except by written authority of the Company. The benefits of this warranty may not be assigned without the written consent of the Company.

Claims Procedure

1. In the event of a breakdown, please contact ClearPath Protection on 020 4577 0371 before any work is undertaken.
2. Deliver your vehicle to a reputable repairer. Please ensure you take with you your warranty booklet and receipt(s) for any services carried out.
3. Before any work is undertaken, the repairing garage must contact us on 020 4577 0371 for authorisation. The garage will need the warranty booklet, a completed Payment Authorisation form, exact mileage and date of failure, cause of breakdown, and an estimated cost of repair for both parts and labour.
4. Where possible, authority will be given by means of a specific authorisation number for the sum authorised. Any amount in excess of this is the responsibility of the warranty holder.
5. After the repairs have been completed, an itemised invoice, the completed Payment Authorisation form, together with any appropriate service receipts, should be forwarded to ClearPath Protection.
6. Please ensure that the authorisation number is quoted on the repair invoice. This will enable us to deal with your claim with minimal delay.
7. The warranty holder is responsible for the first £100 of each and every claim.

Contact

For claims, policy questions, billing or renewals, contact ClearPath Protection on 020 4577 0371 or support@clearpathprotection.co.uk.